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BRANDENBURG TELEPHONE
BRANDENBURG TELECOM
Billing Details
Example Bill
Click here to view an example bill.
Bill Explanations
[1] The first page of your bill contains important account and bill information. The top line is your unique account number. The second line is the bill date and if you have phone service it lists your main billing telephone number. This information is listed on the top of each page of your bill. This information is needed to set up an online account or to make an online payment.
[2] Any previous balance listed in this section is due immediately. A summary of your charges for the month and taxes from federal, state, and county are also found in this section.
[3] This section tells you your due date and amount owed. Any previous balance due is also included in this total, however it must be taken care of immediately. It also includes the amount owed if paid after the due date. If set up on direct debit you will see, * Bill will be submitted for payment 8-10 days from bill date *. Your bill date is found in section one. If “CR” is shown after the amount, nothing is owed, this is a credit to the account and will be deducted from your next bill.
[4] Monthly Services & Fees - Regulated/Telephone include monthly charges for telephone lines (1 Party Res, 1 Party Business), telephone features, equipment leases, taxes, surcharges, and fees. A full listing of these taxes, surcharges, and fees with explanations can be found here. Your long distance carrier and any additional telephone numbers are found at the bottom of this section.
[5] Monthly Services & Fees - Nonregulated/Other Services includes monthly charges for digital video, internet, alarm, directory advertisement, taxes, surcharges, and fees. A full listing of these taxes, surcharges, and fees and explanations can found here.
[6] If you subscribe to our digital video service you are assigned a Watch TV Everywhere account number to use with Watch TV Everywhere. This service allows our digital video customer’s to watch live and stream video on their mobile devices. Visit the website to sign up.
[7] This section will display long distance charges billed through our company. Call record includes the date, time, rate center (city), telephone number called, call type (for a full list click here), length of call, and total cost of the call. Listed at the bottom are call plans, school, state, & federal taxes.
[8] This section will display messages that may affect your service; such as changes in pricing, taxes or services, free preview weekends for premium channels, new channel additions, speed increases for internet subscribers, and federally mandated messages.
[9] This is the remittance portion of the bill. Please return when paying in person, using the night drop, or mailing in your payment.
Taxes, Surcharges, and Fees
Please note that taxes, surcharges, and fees can vary by location and service.
911 Service Fee: This fee covers the costs of local government providing 911 services in counties that have enacted a 911 surcharge, in which case the amount of the fee is set in accordance with county statutes.
Battery Back Up: This is an optional fee; this is charged to customers who have requested a battery back up on their landline telephone when their service is carried through our fiber optic lines.
Broadcast Retransmission Fee: This fee is based on our costs of providing the local broadcast stations that is carried on our digital video service, this includes the fees that the broadcast stations charge us to carry them on our digital video service.
Cost Recovery Surcharge: A tax passed by the state of Kentucky on gross receipts for telecommunication carriers.
Deregulated Administration Fee: For DSL customers, this charge offsets the costs associated with flowing high speed data across the various networks and backbone carriers both nationally and internationally.
Excise Fee: This is a tax imposed on digital video providers by state government.
Federal Tax: A federal tax paid to the Federal Government, which is applied to all landline telephone and video customers.
Federal Universal Service Charge: This monthly surcharge allows Brandenburg and Brandenburg Long Distance to recover from its customers the funds it pays to the Federal Communications Commission (FCC) on interstate services to support the FCC’s universal service programs. The FCC regulates this charge; reviewing and adjusting the fee quarterly based on the FCC’s quarterly FUSF contribution factor. The FCC uses the fund to help keep local telephone rates affordable for all customers, support telecommunications services in schools, public libraries, and rural health-care facilities and subsidize local service to high-cost areas and low-income customers. * This charge does not apply to Lifeline customers. *
Inside Wire Maintenance: This is an optional fee, customer’s that subscribe to inside wire maintenance have chosen to allow us to maintain and repair their wiring.
IP FFC User Fee: Fees collected annually by the FCC from cable operators to reimburse the FCC for administering its regulatory responsibilities under the Communications Act of 1934.
Kentucky Lifeline Surcharge: A fund established by the FCC to ensure that telecommunications services are affordable for customers with low income.
KY TRS/TAP Surcharge: The Americans with Disabilities Act requires all companies offering voice service to provide access to a Telecommunications Relay Service (TRS) and to contribute to a shared fund to support this service. This service enables an individual who is hearing or speech impaired to communicate with others through access to a Teletypewriter (TTY) and / or Telecommunications Device for the Deaf (TDD).
National Universal Support: This monthly surcharge allows Brandenburg and Brandenburg Long Distance to recover from its customers the funds it pays to the Federal Communications Commission (FCC) on interstate services to support the FCC’s universal service programs. The FCC regulates this charge; reviewing and adjusting the fee quarterly based on the FCC’s quarterly FUSF contribution factor. The FCC uses the fund to help keep local telephone rates affordable for all customers, support telecommunications services in schools, public libraries, and rural health-care facilities and subsidize local service to high-cost areas and low-income customers.
Number Portability Charge: A fee to recover costs of providing local number portability, which allows customers to retain existing local telephone numbers when switching service providers.
School (County) Tax: A county tax levied on all phone and video customers. The tax usually applies only to local monthly service charges and usually takes the form of a sales tax. The application of this tax may vary by county.
State Tax: A state tax levied on all phone and video customers. The tax usually applies only to local monthly service charges and usually takes the form of a sales tax.
Subscriber Line Charge: A charge for providing local connectivity between the customer's premises and the telecommunications equipment used to complete calls.
Call Types
If you have a paper bill, these call types can also be found on the back page.
Code Customer Dialed Calls - Station to Station
A Call placed from your number
B Call placed from other than your number
C Credit card call
D Collect call
Code Customer Dialed Calls - Person to Person
J Call placed from your number
K Call placed from other than your number
L Credit card call
M Collect call
Code Operator Assisted Calls - Person to Person
R Call placed from your number
S Call placed from other than your number
T Credit card call
U Collect call
Code Operator Assisted Calls - Station to Station
W Call placed from your number
X Call placed from other than your number
Y Credit card call
Z Collect call