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Telephone Services
Traditional Telephone Services
Our land line telephone service is engineered to bring you the highest quality in voice transmission available anywhere in the world.
Brandenburg offers a variety of reliable, competitively priced local and long distance calling plans for residential and business customers. In addition to our calling plans, we provide an extensive line of custom calling features, such as Call Waiting, Caller ID, Call Block, Voice Mail services, Toll Free service and more.
Customers who switch to our service from another carrier in our area may keep their current phone number or choose a new number.
Phones And Equipment
Brandenburg Telephone Company offers a complete line of quality telephones and accessories. The equipment we offer is tested and meets or exceeds industry standards.
Stop by anytime we're open and see for yourself.
Our extensive line of phones and equipment includes:
  • Cordless Phones
  • Surge Protectors
  • Caller l.D. Displays
  • Caller l.D Telephones
  • Handset Cords
  • Decorative Phones
  • Line Cords
Toll-Free Services
Brandenburg Telephone Long Distance offers a Toll-Free Service that is a convenient way for your friends, family members or customers to call you at your home or office anytime and charge the toll to your phone. Anyone in your domestic calling area that you give your Toll-Free number to, can call you and charge the call to your home or office phone at BTLD's regular long distance rates. Residential customers pay only 15 cents/minute and business customers pay only 20 cents/minute.
Benefits of BTLD Toll-Free Service:
  • There is no need to wait for "prime" calling hours. Your Toll-Free service will use BTLD'S low long distance rates 24 hours-a-day.
  • You can choose your own personalized Toll-Free number (if available).
  • Family members who are away from home can call home using your Toll-Free number with no surcharge for the call.
  • Customers who call you long distance will not be burdened with toll charges.
Optional Capabilities
  • Canadian Origination
  • Area Code Blocking
You may have heard of the term "slamming." It is a process where a company changes your long distance carrier without the customer's knowledge or explicit permission. Here at Brandenburg Telephone, we can protect you from these practices by freezing your account, requiring your authorization to change your service, all at no charge to you.
We've been your neighbors for years and we promise to provide telecommunication services with the dependability you deserve - now and in the future.
Long Distance
We are the only long distance provider offering complete telephone service - all from your local telephone company and the people you already know.
We offer competitively priced long distance service at a simple, low, flat rate - 24 hours a day, 7 days a week.
Long Distance Plans
Basic Residential Plan $0.15/minute
Home Plus Plan $3.95/month & $0.10/minute
Basic Business Plan $0.20/minute
Business Plus Plan $4.95/month & 0.12/minute
International Plan $3.00/month &
20% off listed direct dial rates
We have a full line of affordable long distance services for your home or office - whatever you need, when you need it.
  • Direct Dial
  • Operator
  • Toll-Free Service
    • Residential: $5.00 per month and 15 cents a minute
    • Business: $5.00 per month and 20 cents a minute
We've been your neighbor for years, and we promise to continue our quest to provide you quality telephone services with the support your deserve - now and in the future.
Inside Wiring
Brandenburg Telephone's service team is prepared to help you with all of your wiring needs. We will install an extra outlet in your home or we will prewire your new construction project. We also repair wire trouble you may experience. Your complete satisfaction is most important to us. Each job is performed in a professional manner. From the moment you call us to order service, you will be helped by people who want to do your job right for you the first time. We're here when you need us for all your inside-wiring jobs no matter the size or complexity.
Underground Maintenance
Where underground service connections are desired by the customer as initial installation in places where aerial wires or cable would ordinarily be used to reach the customers' premises. Or when aerial facilities are used to provide service or channels to a customer and subsequently the customer desires that such facilities be placed underground.
When cable is laid in conduit, the underground conduit shall be constructed and maintained by the owner.
When facilities are changed from aerial to underground, in addition to the customer installing the required conduit, the customer is charged the cost of dismantling and removing the aerial facilities. The minimum size of conduit is two inches. The customer will install a pull line to be used by the telephone company.
By accepting underground telephone service the customer understands they are responsible to maintain the conduit, open and close the ditch and replace the conduit should it become unusable. The telephone company will provide the required cable or wire on the central office side of the interface.
Mobile Home Installation
Use the location of the electric service to determine the location of the telephone interface. Interface must be bonded to the same ground as the electric service.
Customer may install wiring from interface to the mobile home.
If the telephone company installs or maintains the wiring from the interface to the mobile home (when the distance is greater than five (5) feet) it must be installed according to Brandenburg Telephone requirements.
The interface should be on the same pole as the electric meter. The location of the interface must be suitable as defined in PART II Sheet 8.3 and Sheet 11.3 of the tariff.
Class Services
Class Services

Teen Service allows you to have two phone numbers, a primary and a secondary number. The primary number rings normally. The secondary number has a special ring (long-long).

Automatic Callback *66

Automatic Callback will call back the last outgoing number from your phone whether the last call was answered, unanswered, or busy. If busy, it will keep trying for thirty minutes and ring you back when the number is free.

Automatic Recall *69

Automatic recall will record the last incoming number to your phone whether you answered it or not and dial that number back if you chose.


Calling Number Delivery lets you see the 10-digit directory number of the person calling you. The number will be displayed on your Call Identifier device between the first and second ring.


Dialable Number Delivery allows you to see the number required to dial the party back that called you. The number will be displayed on your Call Identifier between the first and second ring.


Calling Number/Name Delivery lets you see the 10-digit directory number of the person calling you, plus the name associated with that calling number. The first 15 characters of the directory listed name will be displayed on your Call Identifier device between the first and second ring.


Dialable Number and Name Delivery lets you see the number required to dial the party back that called you, plus the name associated with that calling number. The first 15 characters of the directory listed name will be displayed, beginning with the last name. The name and number will be displayed on your Call Identifier device between the first and second ring.


This service enables a customer to see the caller identification information while on an existing call. For this service to work the customer must subscribe to call waiting and any of the above four features (4, 5, 6A, 6B). Also, customers equipment needs to be capable of receiving this information.


Don't let unwanted callers bother you! Call Block will intercept calls from any of the numbers on your special screening list (maximum 31) and inform the caller (with a recording) that his or her call is not presently being accepted.


When a call is from someone on your designated list, Distinctive Ringing/Call Waiting lets you know with a series of short rings or call waiting tones, if you have call waiting.


Selective Call Forwarding lets you designate which calls should be forwarded to you when you are away from home.


Avoid-A-Call allows you to decide, in advance, which calls you want to receive. All other callers will hear a recording telling them that you are not accepting calls at this time.


Anonymous Caller Rejection lets you reject callers that dial *67 to block their name and number from you. When you have this service on, callers get a recording and your phone never rings. Dial *77 to turn this service on and *87 to turn it off.


Pick any three of these features (2), (3), (7), (8), (9), or (10) and save up to $3.50 per month.

Custom Calling Features
Calling Features

Speed Calling 8 allows you to call up to 8 of your most frequently dialed numbers just by dialing a one-digit code. This includes long distance DDD numbers.


Speed Calling 30 allows you to call up to 30 of your most frequently dialed numbers just by dialing a two-digit code. This includes long distance DDD numbers.


Call Waiting is a Brandenburg Telephone Company Calling Feature that alerts you to a second incoming call, when you are already on the line. With this feature, you have the ability to put the first party on hold while you answer your second call.


Three Way Calling lets you turn an everyday two-way phone call into a three-way conversation.


Call Forwarding allows your phone to transfer incoming calls to another number of your choice. This feature is great for you if you want to catch after-hours business calls at home, or for anyone who doesn't want to miss an important call.

Voicemail Services
Brandenburg Telephone Company's new voice mail system has exciting new features and packages that customers can now choose. These features include being able to receive voicemail messages as emails which give you the ability to listen to these messages on your computer. The new features and packages are listed below:
Voicemail Services
Call Answering X X X X
Email Notifications X X X
Sub Mailbox 1 4 9
Associate Additional Phone Numbers 1 4 9
Web Portal X X X
Reply Feature X X
Send Message X X
Forward Message X X
Auto Forward Message X X
Remote Notification X X
Daily Notification X X
Daily Schedules X X
Specific Caller X X
Special Events X X
Distribution Lists X X
Outdial X X
Forward Multiple Numbers X
Benefits of Voice Mail
  • You do not have to purchase or maintain an answering machine system.
  • Voice Mail system combined with Call Forward Busy feature will answer incoming calls even if your phone is busy.
  • Your phone number is your 10 digit access number.
  • You choose your own 4-16 digit password.
Monthly Fees:
Bronze Package
  • $5 per month - 10 minutes*
  • $6 per month - 20 minutes*
  • $7 per month - 30 minutes*
  • Additional charge for Call Forward Busy feature
Silver Package
  • $7.50 per month - 10 minutes*
  • $8.50 per month - 20 minutes*
  • $9.50 per month - 30 minutes*
  • Additional charge for Call Forward Busy feature
Gold Package
  • $10 per month - 10 minutes*
  • $11 per month - 20 minutes*
  • $12 per month - 30 minutes*
  • Additional charge for Call Forward Busy feature
Platinum Packages
  • $20 per month - 30 minutes Up to 4 lines*
  • $2 additional per month for each additional line
  • Additional charge for Call Forward Busy feature
* Deleting messages will reset your time.
Call Answering
  • After Voice Mail is activated, Dial 270-396-1000, 270-547-1000, 270-877-1000 or 270-982-1000 (pick the number local to you) to set your password and record your greeting. This initial call must be made from your line.
  • After assigning your password, you will be able to change your greeting, retrieve your messages or change your password from any touch tone phone by dialing either of the above access numbers.
  • To retrieve messages from a remote location, dial the appropriate access number local to your calling area. Enter the 10 digit mailbox number followed by the PIN.
  • You have new voice mail messages when you hear a "stuttered dial tone". To retrieve your unplayed messages, dial *98. *98 can only be dialed from the number that the voice mail is on. To retrieve messages from another phone you must dial one of the access numbers. If you want to retrieve previously saved messages, dial the access number and follow the prompts.
  • Voice mail can be turned ON/OFF. To turn ON dial: *92 and to turn OFF dial: *93.
Email Notifications
  • This features allows you to be notified via email when you receive a new voice mail message.
  • You can listen to your messages, save and delete them.
Sub Mailbox
  • This feature allows you additional mailbox(s) for family members/co-worker etc.
  • Requires users to record a new greeting.
  • Email notifications can be utilized for each sub mailbox.
Associate Additional Phone Number
  • Users can associate an additional phone number to their mailbox allowing them to check messages remotely without having to enter their 10 digit mailbox number and pin. (work number, cellular number, etc.)
  • Return phone calls by pressing one button after listening to a message.
  • You can only return phone calls local to your calling area.
Send Message / Forward Message / Distribution Lists
  • Reach our voicemail Web Portal Here
  • Send and forward messages to other Brandenburg Telephone Company voice mail subscribers.
  • Set up distribution list to receive these messages. Distribution lists can be created through the Voicemail Portal.
Auto Forward Messages
  • Forward ALL your messages to another Brandenburg Telephone Co. subscriber voice mailbox.
  • This must be set up by a customer service representative.
Remote Notification
  • You can be notified via pager, cellular phone, etc that you have a new voice mail message.
  • This feature can be activated or deactivated through the Voicemail Portal.
Daily Notifications / Schedules
  • You can be notified of new voice mail messages each day and schedule the time of day the notifications are sent.
Daily Schedules / Special Events / Specific Caller
  • You can play different greetings at different times of the day, specific dates or to specific callers.
  • Gives your callers the option of leaving a message or connecting to you at another number such as your cellular phone, work phone, etc.
  • This feature can be programmed through the the Voicemail Portal. Click for User Instructions
If you're interested in Phone Services, click the button below to begin signing up.