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BRANDENBURG TELEPHONE
BRANDENBURG TELECOM
Television Support
Before You Start
Check That Everything Is Plugged In
Often a cord or wire will be tugged at some point in daily life and become partially unplugged, this small issue can sometimes cause massive problems. Therefore, before hunting for another solutions, always check that all wires and cords are firmly latched into the device.
Possible Solutions:
No Picture
  • Be sure the TV is plugged in and turned on.
  • Cycle through your TV input sources (video, HDMI, etc).
  • It is not uncommon to have to reboot your set top box, unplug the set top box from the power supply for 2 minutes and try again. If this happens frequently, please contact our office so we may schedule a repair trip. Fiber customers, please unplug the power from the ONT for 2 minutes by removing the power plug from the back of the ONT (not from the wall outlet).
Activation Code
  • Your equipment may ask for "Activation Code".
  • Enter your 10 digit home phone number.
  • Customers who do not have a home phone with BBTEL will need to Contact the office for this number.
Guide
  • Press the STB button on your BBTEL remote control.
  • Press the guide button on your BBTEL remote control until the proper guide appears.
Remote Control
  • If the remote control will not change channels, press STB on your BBTEL remote control.
  • It is not uncommon to have to reboot your set top box; unplug the set top box from the power supply for 2 minutes and try again. If this happens frequently, please contact our office so we may schedule a repair trip.
Programming a Remote Control
  • Please visit our remote control guide. Click Here
  • Watch an instructional video to program your remote control. Click Here.
Television User's Guide
  • Please visit our TV User Guide to learn about the features of our system. Click Here
Contact Our Repair
Contact Us by Phone
Contact us by phone at any of our offices to be sent to our repair department or help desk and let them assist you! You can find our contact numbers here on our Contact Us page.
Contact Us Online
Let our Help Desk help you by visiting their online chat room!

Contact Us by Email
Visit our Contact Us page and send us an Email with your issue! Be sure to include an Email so we can contact you with our answer! You can send the email from the bottom of our Contact Us page here.