Before you dig in trying to find a solution to your issue, be aware that often the most common solution to internet issues is to just restart the device. No matter if it's a computer or a router, powering the device off for a few seconds then powering it back on will often fix the problem.
Check That Everything Is Plugged In
Often a cord or wire will be tugged at some point in daily life and become partially unplugged, this small issue can sometimes cause massive problems. Therefore, before hunting for another solution, always check that all wires and cords are firmly latched into the device.
BBTEL suggests you keep your operating software and virus/malware software up-to-date
Check each device to determine if the problem is with your equipment.
Turn off all your Internet connected devices.
Unplug your router from the power source.
Unplug your BBTEL modem or Fiber ONT from the power source. Please unplug the power from the ONT for 2 minutes by removing the power plug from the back of the ONT (not from the wall outlet).
Reconnect your BBTEL modem and router to the power source, wait 5 minutes, and test your connection again.
Determine if another device is competing with your bandwidth by turning off all connected devices.
If speed test results are in line with your subscribed package, consider upgrading to a package better suited for your Internet usage.
Other things to consider that may affect your Internet speed
You may have a computer with a virus or is infected with malware. Update your protection software and scan your device
Close all applications, some applications may be using the Internet in the background reducing the available bandwidth.
Be sure your network is secure, change your wireless passwords from time to time. An unwanted user may be using up your available bandwidth.
Check your other household devices that may interfere with your connection. Such as other wireless devices like garage door openers, baby monitors, wireless security cameras, as well as fluorescent light fixtures, treadmills, microwave ovens, etc. Turn these devices off or move away from them.
Computer and software updates can run automatically, schedule these automatic updates at a time when you or your family will most likely not be using the Internet.
Computers will generally get slower over time, it may be time to upgrade your computer.
From time to time you may want to delete cookies and browser history from your computer.
You may have just simply outgrown your current connection and may need to consider upgrading to a faster package.
To view your e-mail, please visit our e-mail link from our website.
If you are expecting an e-mail that you haven't received, it is recommended that you check your spam folder. If that message is found in the spam folder, you may click "Allow Sender", to add this sender to your approved list.
If you have determined you need port services performed on your BBTEL modem/ONT, customer access is not permitted. We will be glad to assist you in making adjustments to your modem. Please call and speak to one of our help desk technicians. Please contact our office or you may call repair from any BBTEL landline phone by dialing 611. Our phones are answered 24/7.
If you determine you need to initiate a repair call or would like to speak to one of our help desk technicians, Please contact our office or you may call repair from any BBTEL landline phone by dialing 611.
Checking Dialup Usage
First, log into your BBTEL Email through one of the links on our website.
Next, on your email homepage, click the button labeled as 'My Dialup Usage.'
Router Placement is essential to good WIFI coverage. WIFI signals can be blocked or scattered by walls, wiring inside of walls, other electronics, etc.
Routers should be centrally located inside the home and a few feet off the ground. Keep your router out in the open rather than hidden away in a cabinet or closet. Ideally your router should not be placed near other electronics, metal objects, or even fish tanks.
WIFI interference from inside your home or neighbors can also be a factor. Consider changing your router's channel or repositioning the routers antenna(s) if available. Coverage issues can be remedied by adding additional WIFI access points or repeaters. If you have higher speed packages, it is recommended to use a dual band router. If you are not getting good coverage, you may consider purchasing a newer more powerful router. BBTEL offers WIFI routers starting at $ 4.95 per month and has WIFI access points with powerful antennas to meet the needs of any home or office.
DSL users with a Static IP will need to know the information in the table. This information would have been given to you at the time of installation.
Primary DNS Server Address:
Secondary DNS Server Address:
Please read and familiarize yourself with our Usage Statements/Legal Documentation. By accessing Brandenburg Telephone Company's Internet Services you are agreeing to the Terms and Conditions presented within these documents. If you haven't read them already, you might want to do so now. Click here to view Legal Documentation.
Contact Our Repair
Contact Us by Phone
Contact us by phone at any of our offices to be sent to our repair department or help desk and let them assist you! You can find our contact numbers here on our Contact Us page.
Contact Us Online
Let our Help Desk help you by visiting their online chat room!
Contact Us by Email
Visit our Contact Us page and send us an Email with your issue! Be sure to include an Email so we can contact you with our answer! You can send the email from the bottom of our Contact Us page here.