Telephone Support
Service or Device?
You may avoid a possible service charge by completing the following steps before scheduling a repair trip.
Check each phone/device to determine if the problem is with your equipment.
Connect a working phone to your test jack.
- If copper: Your test jack will be outside in a grey box labeled Telephone Network Interface. You will need a flat head screwdriver to open this box.
- If fiber: Your test jack will be on the back of your ONT (Optical Network Terminal) labeled PHONE 1 or PHONE 2 (if you have a second line). If you still do not have a dial tone after testing with the test jack, please unplug the power from the ONT for 2 minutes by removing the power plug from the back of the ONT (not from the wall outlet), then test again.
GrandStream Quick Guide
GrandStream Full Guide
Contact Us by Phone
Contact us by phone at any of our offices to be sent to our repair department or help desk and let them assist you!
| Brandenburg |
270-422-2121 |
| Radcliff |
270-351-4466 |
| Elizabethtown |
270-982-4466 |
Hardinsburg |
270-580-4466 |
| Clarkson |
270-396-4466 |
Contact Us Online
Let our Help Desk help you by visiting their online chat room!
Report a service issue
