bbtel logo
Telephone Support
Finding The Issue
Service or Device?
You may avoid a possible service charge by completing the following steps before scheduling a repair trip.
Check each phone/device to determine if the problem is with your equipment.
Connect a working phone to your test jack.
  • If copper: Your test jack will be outside in a grey box labeled Telephone Network Interface. You will need a flat head screwdriver to open this box.
  • If fiber: Your test jack will be on the back of your ONT (Optical Network Terminal) labeled PHONE 1 or PHONE 2 (if you have a second line). If you still do not have a dial tone after testing with the test jack, please unplug the power from the ONT for 2 minutes by removing the power plug from the back of the ONT (not from the wall outlet), then test again.
Business Phone Systems
GrandStream Quick Guide
GrandStream Full Guide
Contact Our Repair
Contact Us by Phone
Contact us by phone at any of our offices to be sent to our repair department or help desk and let them assist you! You can find our contact numbers here on our Contact Us page.
Contact Us Online
Let our Help Desk help you by visiting their online chat room!

Contact Us by Email
Visit our Contact Us page and send us an Email with your issue! Be sure to include an Email so we can contact you with our answer! You can send the email from the bottom of our Contact Us page here.